Terms & Conditions

Introduction

Welcome to KJF Mart. (“Company”, “we”, “our”, “us”)!

Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send.

Purchases

• If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
• You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
• We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
• We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Content

Content found on or through this Service are the property of KJF Mart or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Prohibited Uses

• You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
• To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
• To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
• In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
• Additionally, you agree not to:
• Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
• Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
• Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of Service.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
• Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
• Take any action that may damage or falsify Company ratings.
• Otherwise attempt to interfere with the proper working of Service.

No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of KJF Mart and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of KJF Mart.

Copyright Policy

• We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
• If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to contactkjfmart@gmail.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims.”
• You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
• identification of the URL or other specific location on Service where the material that you claim is infringing is located;
• your address, telephone number, and email address;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
• You can contact our Copyright Agent via email at contactkjfmart@gmail.com.

Governing Law

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms

• Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
• By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver And Severability

• No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
• If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Acknowledgement

By using the service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

Legal Details

If incorrect GST or any other Legal details are provided by the customer, the company will not be held responsible for any discrepancies in accounting data resulting from the same. Upload the GST Document and add the GST Number, Bank Account Details is Mandatory, If you want to get the GST benefits.

KYC Policy

KJF Mart is committed to ensuring a secure and transparent platform for all Dropshippers. To comply with legal and financial regulations, every Dropshipper must complete the Know Your Customer (KYC) verification process by providing accurate and valid information. This policy outlines the mandatory KYC requirements and the responsibilities of Dropshippers in furnishing correct details.

Mandatory KYC Information

Each Dropshipper is required to provide the following information accurately during the KYC verification process:

• Bank Account Number
• Account Holder Name (As per the bank records)

Responsibility of Dropshippers

• The Dropshipper is solely responsible for ensuring that the details provided during the KYC process are accurate and up to date.
• Any incorrect, false, or misleading information submitted by the Dropshipper may result in delays, non-payment, or account suspension.
• The Company will not be responsible for any financial loss, failed transactions, or legal consequences arising due to incorrect or fraudulent details provided by the Dropshipper.

GST & PAN Verification

• All clients are solely responsible for ensuring that the GST and PAN details on the client's profile are accurate and valid. While we provide an option to enter and update such information, it is the client’s duty to add & verify the correctness of these details.
• It will be the dropshipper's responsibility to verify GST details added in their profile for correct GST filing, we will not be liable for any type of wrong GST filing if the details available in the dropshipper profile are wrong.

Verification & Compliance

KJF Mart reserves the right to verify the provided details through authorized third-party services or regulatory bodies.

Updates & Revisions

Dropshippers are required to update their KYC details promptly in case of any changes.

Acceptance of Terms

By using the KJF Mart as a Dropshipper, you acknowledge and agree to comply with the KYC Policy outlined above. Non-compliance may result in restrictions on your account and services.

Grievance Redressal Policy

At KJF Mart, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. However, if you are unsatisfied with our services or have any grievances regarding our products, payments, or services, we are here to assist you.

How to Raise a Grievance?

If you encounter any issues or have any concerns, please follow the steps below to ensure your grievance is addressed promptly:

Customer Support:

• You can reach out to our customer support team via the following methods:
• Raise a ticket: Please raise a ticket, our team will revert on the same
• Provide the Following Details:
• Your full name and contact information (email, phone number).
• Order number or transaction ID (if applicable).
• A brief description of your grievance or issue.
• Any relevant screenshots or supporting documents (if applicable).
• Acknowledgement:
• Upon receipt of your grievance, we will acknowledge it within 48 hours.
• Resolution Timeline:
• We aim to resolve all grievances within 7 working days. In cases where more time is required, we will notify you of the expected resolution date.

Grievance Officer Contact:

In case the issue is not resolved satisfactorily through our customer support channels, you can escalate the matter to our Grievance Officer. Our Grievance Officer is committed to addressing and resolving all customer concerns promptly.

• Grievance Officer Contact Details:
• Name: Grievance Officer
• Email: contactkjfmart@gmail.com

Dropshipper Commission & Payment Policy

1. Commission & Payment Models

Option A – Commission Deducted Upfront:

• The dropshipper collects full payment from the customer.
• Their commission is deducted, and the remaining product purchase amount is sent to KJF Mart before order processing starts.
• No returns, replacements, or refunds will be provided to the dropshipper or the customer in this payment model.

Option B – Commission Paid After Delivery:

• The dropshipper sends the complete dropshipping amount (full customer payment) to KJF Mart before order dispatch.
• Commission is credited to the dropshipper after 48 hours of the delivery being marked successful.
• In accordance with our Return, Replacement & Refund Policy, any claims are accepted only within 48 hours after delivery. Beyond this period, no returns, replacements, or refunds will be accepted.

2. Delivery & Commission Timeline

• KJF Mart will ship orders promptly after receiving required payments and order details.
• For Option B transactions, commissions will be calculated based on mutually agreed rates and transferred to the dropshipper’s registered bank account after 48 hours of delivery confirmation.

3. Bank Details Requirement

• Dropshippers must provide accurate and up-to-date bank account information to receive commission payments.
• KJF Mart is not liable for delays or failed payments caused by incorrect bank information.

4. COD Order Handling

• For COD sales initiated by dropshippers, KJF Mart will remit commissions only after receiving payment from the courier partner.
• Courier partners generally remit COD amounts within 10 days after order delivery. Once the amount is received by KJF Mart, it will be processed for commission payment within 48 hours.
• Additionally, if we observe that a dropshipper's volume of returned COD orders exceeds their successfully delivered orders, we will no longer accept future COD orders from that dropshipper.

5. No Returns, Replacements, or Refunds

• In Option A (Commission Deducted Upfront), no post-delivery customer claim will be accepted.
• In Option B, post-delivery claims are subject to the existing 48-hour window after delivery, as per our Return, Replacement & Refund Policy.

6. Agreement

By partnering with KJF Mart as a dropshipper under this model, you agree to follow the commission timelines, payment procedures, and claim policies outlined above.

Privacy Policy

Introduction

Welcome to KJF Mart

• Our Privacy Policy governs your visit to KJF Mart, and explains how we collect, safeguard and disclose information that results from your use of our Service.
• We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
• Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

Definitions

• PERSONAL DATA means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).
• USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
• DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
• DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• DATA SUBJECT is any living individual who is the subject of Personal Data.
• THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

• While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, Country, State, Province, ZIP/Postal code, City
• We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Other Data

• While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

Use of Data

KJF Mart uses the collected data for various purposes:

• to provide and maintain our Service;
• to notify you about changes to our Service;
• to allow you to participate in interactive features of our Service when you choose to do so;
• to provide customer support;
• to gather analysis or valuable information so that we can improve our Service;
• to monitor the usage of our Service;
• to detect, prevent and address technical issues;
• to fulfil any other purpose for which you provide it;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
• to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• in any other way we may describe when you provide the information;
• for any other purpose with your consent.

Retention of Data

• We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
• We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

• Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
• If you are located outside INDIA and choose to provide information to us, please note that we transfer the data, including Personal Data, to INDIA and process it there.
• Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
• KJF Mart will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

• Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
• Business Transaction. If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
• Other cases. We may disclose your information also:
• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to fulfill the purpose for which you provide it;
• for the purpose of including your company’s logo on our website;
• for any other purpose disclosed by us when you provide the information;
• with your consent in any other cases;
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Security of Data

• The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

• If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
• We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
• If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at contactkjfmart@gmail.com.
• In certain circumstances, you have the following data protection rights:
• the right to access, update or to delete the information we have on you;
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• the right to object. You have the right to object to our processing of your Personal Data;
• the right of restriction. You have the right to request that we restrict the processing of your personal information;
• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
• Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

Analytics

• We may use third-party Service Providers to monitor and analyze the use of our Service.

CI/CD tools

• We may use third-party Service Providers to automate the development process of our Service.

Behavioral Remarketing

• We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Payments

• We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
• We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Sites

• Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
• We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
• For example, the outlined privacy policy has been made using PolicyMaker.io, a free tool that helps create high-quality legal documents. PolicyMaker’s privacy policy generator is an easy-to-use tool for creating a privacy policy for blog, website, e-commerce store or mobile app.

Children’s Privacy

• Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
• We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

• We may update our Privacy Policy from time to time.
• You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Return & Refund Policy

At KJF Mart, we are committed to providing high-quality products through our dropshipping platform. We understand that issues may arise with products, and we strive to ensure a smooth and fair return and refund process for both our dropshipping partners and their end customers. Please carefully review the refund and return policy below.

Returns and Refunds for End Customers

• We want our customers to be fully satisfied with their purchases. Our return and refund process is designed to handle specific situations.

Return Request Period

• 48-Hour Notification: To ensure we can properly assess any issues with the product, you must notify us within 48 hours of receiving the product. Requests submitted after 48 hours may not be accepted.

Return Eligibility

• Damaged or Defective Products: If the product is damaged or defective upon arrival, the customer must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action. The complaint must be submitted within 48 hours of receiving the product.
• Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly. Notify us within 48 hours of receiving the order so we can investigate the situation and, if confirmed, we will issue a refund for the missing item(s) after our investigation.

Refund Eligibility

Refunds will be processed for eligible returns based on the following criteria:

• Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed based on our approval. No return or refund can be processed for defective electronics items.
• Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

Return Shipping

• Customer’s Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Rejection/Denial of Parcel

• If the customer rejects or denies acceptance of a parcel after it has been dispatched, the following deductions will apply:
• Shipping Charge: 2 times the original shipping charge will be deducted (this includes both forward and reverse shipping costs).
• These deductions will be made before issuing any refunds.

Refund Process

• Once the return is received and inspected, we will notify you (the dropshipping partner) about the approval or rejection of the refund. If approved, the refund will be processed and applied to the original method of payment within 7 days of approval.
• Note: The refund will be issued only if the product is unused, undamaged, and in its original condition with the original packaging.

Refunds and Returns for Dropshipping Partners

• As a dropshipping partner, you are responsible for handling any customer inquiries, returns, and refunds. However, we will assist you in resolving any product-related issues that arise due to manufacturing or shipping errors.

Defective or Damaged Products

• If a product is defective or damaged, you must notify us within 48 hours of delivery. After we confirm the defect or damage, we will:
• Replace the product at no additional charge, or
• Issue a full refund for the product.

Incorrect Items

• If an order is shipped incorrectly due to our error, we will:
• Replace the item, or
• Offer a full refund.

Missing Items

• If any items are missing from the order, you must notify us within 48 hours of receiving the order. If confirmed, we will issue a refund for the missing items.

Quality Assurance

• We perform strict quality control before shipment. If there are any issues post-shipment (e.g., defect, damage), please provide us with the required clear unboxing video and supporting documentation. We will resolve the issue promptly by offering a replacement or a refund, depending on the situation.

Non-Returnable Items

Certain items may not be eligible for return or refund, including but not limited to:

• Products that have been used, opened, or damaged by the customer.
• Products marked as non-returnable in the product description.
• Electronic Products.

How to Process a Return/Refund

For Dropshipping Partners:

• When an end customer requests a return or refund due to a defect, damage, or incorrect item, you must notify us within 48 hours of receiving the order.
• Submit the unboxing video and any relevant supporting documentation for us to assess the return request.
• Once the return is approved, follow the return process and ensure that the customer is informed. The customer will have to ship the item back to us, and after receiving the product, we will issue the refund or replacement, whichever is communicated earlier during the confirmation.

Shipping Costs

• Shipping charges are non-refundable under all circumstances, regardless of the reason for the return. This includes both the initial shipping fees and any costs incurred for returning the product. The dropshipper will be responsible for covering the return shipping fees. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Product Description & Pricing Policy

At KJF Mart, we take pride in offering our products in a variety of colors to match your preferences. Due to the nature of our sourcing and inventory process, most items are available in multiple color options. Orders are fulfilled based on stock availability at the time of dispatch, and the specific color cannot be guaranteed or pre-selected when placing or confirming your order. Product images displayed online represent a limited range of available colors for reference purposes only.

We ensure efficient processing and prompt delivery by dispatching your order according to the color currently available in stock. Rest assured, every color option we provide maintains the same quality and specifications as shown.

Pricing Policy for Dropshippers

• Product Price: Catalog price + 25%
• GST: 18% (applicable on the total order value)
• Cash on Delivery (CoD) Charge: ₹29 per order
  These additional charges are applied transparently at checkout and are subject to change in accordance with applicable tax and pricing regulations.

Order Cancellation Policy

• No Cancellations After Order Confirmation: Once an order is confirmed, it cannot be canceled. We process all orders immediately to ensure prompt delivery, and therefore, cancellations are not permitted.
• No Modifications Allowed: Once the order is confirmed, no changes or modifications (such as product additions, changes in address, or updates to the order) are allowed. Please ensure all details are accurate before confirming your order.
• Exceptions: In rare circumstances, such as if the item is out of stock, a pricing error occurs or the Pincode provided for delivery is not serviceable, we reserve the right to cancel the order. In such cases, the full amount will be refunded to you.

Shipping Policy

THIS SHIPPING POLICY IS ONLY FOR INDIA ORDERS.

Processing time:

• 100% of orders are shipped from our warehouse within 1-2 business days. Orders placed over the weekend are dispatched on Mondays.

Standard Shipping:

• Delivery: 7-10 business days after dispatch (except for a few pincodes where the delivery time given by the courier company can be up to 15 business days).

Order Tracking:

• Once your order has been shipped, we will provide the tracking details. Please contact our customer service team if you do not receive the details.

Delivery Costs:

• Delivery charges depend on your delivery location and the weight of your order. Please check your order summary to understand the delivery charges for individual products. Our standard shipping charges are as follows:
• 0 to 0.5 kg – ₹49
• 0.5 kg to 1 kg – ₹79
• 1 to 2 kg – ₹99
• 2 to 3 kg – ₹119
• 3 to 4 kg – ₹139
• 4 to 5 kg – ₹159
• 5 to 10 kg – ₹199

Packing Cost:

• Default charge - ₹10 per product

Charges vary based on product size.

Failed Delivery:

• If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the package, the package will be returned to the sender at the customer’s expense. The expense includes shipping costs incurred; this amount will be deducted from the total of the order to be refunded.

Our Carriers:

• We use DTDC, Blue Dart, and Ecom Express for deliveries, which can be changed depending upon the serviceable pincodes from the courier partners.

Upon Receipt of Your Order:

• You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete, you must refuse delivery of the goods or sign “Damaged,” then contact us on the day of delivery.

Bank Holidays:

• We do not deliver on a Bank Holiday, so your parcel will be delivered on the next working day.

Shipping Delays and Transit Issues Policy:

• We are committed to delivering your orders in a timely manner. However, there are instances where shipments may experience delays or be temporarily stuck in transit. Factors such as weather conditions, customs processing, and other circumstances beyond our control can cause such delays.
• In the event that your shipment is delayed or remains in transit for longer than expected, please be aware that it may take up to 45 days for the courier service to resolve the issue and complete the delivery. During this time, the courier company is responsible for managing any transit-related problems, including delays or lost shipments.
• Please note that we are not responsible for any delays caused by the courier company once the package leaves our facility. As such, any issues that arise after dispatch, including shipping delays, are beyond our direct control.
• We kindly ask for your patience and understanding during this period. We are doing everything possible to ensure your order is delivered as quickly as possible, but we encourage you to monitor the tracking information provided for updates on your shipment’s status.

Thank you for your continued trust in us, and we appreciate your cooperation while we work through these unforeseen challenges.