Grievance Redressal Policy

At KJF Mart, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. However, if you are unsatisfied with our services or have any grievances regarding our products, payments, or services, we are here to assist you.

How to Raise a Grievance?

If you encounter any issues or have any concerns, please follow the steps below to ensure your grievance is addressed promptly:

Customer Support:

• You can reach out to our customer support team via the following methods:
• Raise a ticket: Please raise a ticket, our team will revert on the same
• Provide the Following Details:
• Your full name and contact information (email, phone number).
• Order number or transaction ID (if applicable).
• A brief description of your grievance or issue.
• Any relevant screenshots or supporting documents (if applicable).
• Acknowledgement:
• Upon receipt of your grievance, we will acknowledge it within 48 hours.
• Resolution Timeline:
• We aim to resolve all grievances within 7 working days. In cases where more time is required, we will notify you of the expected resolution date.

Grievance Officer Contact:

In case the issue is not resolved satisfactorily through our customer support channels, you can escalate the matter to our Grievance Officer. Our Grievance Officer is committed to addressing and resolving all customer concerns promptly.

Grievance Officer Contact Details:

• Name: Grievance Officer
• Email: contactkjfmart@gmail.com